Privacy Policy

Don't Cook Don't Clean is a brand of GSMA Technologies Private Limited ("we," "our," "us," or "the Company"). We operate the website dontcookdontclean.in (the "Website") and the Don't Cook Don't Clean mobile app for Android and iOS (the "App"), and provide domestic helper placement services connecting families in Patna, Bihar with verified maids, cooks, babysitters, elder care assistants, and household helpers (the "Services").

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our Website, use our App, submit an inquiry, or use our Services. By using our Website or Services, you agree to the practices described in this policy.

We are committed to protecting your privacy and handling your personal data responsibly, in line with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

When you fill out our lead form, contact form, or reach out via phone or WhatsApp, we may collect:

• Full name
• Phone number
• Email address
• Service requirement (e.g., cooking, cleaning, childcare, elder care)
• Preferred shift type (part-time, full-time, live-in)
• Preferred engagement duration
• Area or locality in Patna
• Any additional details you choose to share regarding your household requirements

1.2 Information Collected from Domestic Helpers

If you are a domestic helper registering with us for work, whether in person or through the App, we additionally collect:

• Personal details: date of birth, gender, marital status, education, religion, and the names of your parents or spouse
• Contact details, present and permanent address, and emergency contacts
• Government identity documents and their numbers: Aadhaar (and a parent's or spouse's Aadhaar), PAN, Voter ID, and a police verification certificate, as photographs or scans
• Your photograph, for identification
• Bank account details (account holder name, bank, branch, account number, IFSC) and UPI ID, to pay your salary
• Health conditions and a medical fitness certificate, so we can place you in suitable work (for example, childcare or elder care)
• Work experience, previous employers, references, skills, languages and availability
• Attendance, leave, salary, advances and loan records while you work with us

We store identity documents and their numbers securely, and use them only to verify your identity and background before placing you with a client household, and to meet our legal obligations. They are visible only to our authorised staff and are never shown to client households or anyone else. You agree to this in the App before you start onboarding.

1.3 Information Collected Through Our App

App accounts are created by our team for our clients and registered helpers; you cannot sign up in the App yourself. When you use the App, we collect:

• Account details: your mobile number or email address and password (stored only as a secure one-way hash)
• Profile details you enter or update, and the information listed in Section 1.2 if you are a helper completing onboarding
• Photos and documents you choose to upload using your camera or photo gallery, such as identity documents, a profile photo, payment receipts, and photos attached to support requests. The App only accesses the photos you pick
• Precise location, only while you are using the App and only at these moments: when a helper checks in for work (to confirm they reached the client's home), during helper onboarding (to help verify the address), and when a client signs a service agreement (as part of the signature record). We never collect location in the background. You can refuse location permission and still use the App
• Service records: attendance, leave requests, absence reports, bills, payments, salary slips, ratings and reviews, and support requests and replies
• Device and notification data: a push notification token, your device type and operating system, so we can send you service notifications (for example, a bill is ready or attendance was marked)
• Crash and diagnostic data: if the App crashes, technical details of the error (device model, operating system and app version, and what the App was doing). This does not include your name, contact details or documents

The App does not access your contacts, messages, call logs, microphone or background location, does not show advertisements, and does not use an advertising identifier or track you across other apps or websites.

1.4 Information Collected Automatically on Our Website

When you visit our Website, we may automatically collect certain technical information through cookies and analytics tools, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the Website
• Referring website or search engine
• General location data (city-level, based on IP address)

This information is collected through tools such as Google Analytics and helps us understand how visitors use our Website so we can improve it. This section applies once such analytics tools are active on our Website.

1.5 Information from Third Parties

We may receive limited information about you from third parties, such as when someone refers you to us, or when you interact with our Google Business Profile, Facebook page, or Instagram page.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To match you with a suitable domestic helper based on your stated requirements
• To verify the identity and background of domestic helpers before placement
• To contact you regarding your inquiry, booking, or service request
• To provide customer support and respond to questions, complaints, or replacement requests
• To send service-related updates via phone, WhatsApp, SMS, email, or App notifications
• To record attendance, prepare bills for clients and pay salaries to helpers
• To improve our Website, Services, and overall customer experience
• To maintain internal records for business operations
• To comply with applicable legal and regulatory requirements
• To detect, prevent, and address fraud, misuse, or security concerns

We do not use your personal information for purposes unrelated to providing and improving our domestic helper placement Services, except where you have given explicit consent or where required by law.

3. Legal Basis for Processing Your Data

We process your personal data based on:

• Your consent, which you provide when submitting a form or contacting us
• Legitimate business interest, such as verifying domestic helpers for the safety of client households
• Contractual necessity, where processing is required to fulfill a service you have requested
• Legal obligation, where we are required to retain or disclose information under applicable law

You have the right to withdraw your consent at any time, as described in Section 7 of this policy.

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 With Domestic Helpers or Clients (As Applicable)

If you are a client, we may share relevant details with a shortlisted domestic helper to facilitate the placement process. If you are a domestic helper, we may share your verified profile information with prospective client households.

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us in operating our Website and Services, such as:

• Website and server hosting (Vercel)
• Database hosting (Supabase)
• Secure file storage for documents and photos (Cloudflare R2)
• App notification delivery (Expo, Google Firebase Cloud Messaging and Apple Push Notification service)
• App crash reporting (Sentry)
• Analytics providers for our Website (such as Google Analytics)
• Communication tools (such as WhatsApp Business, SMS gateways, or email services)

Payments you make by UPI are completed in your own UPI app; we do not receive or store your card, UPI PIN or bank login details.

These service providers are only permitted to use your information to perform services on our behalf and are not authorized to use it for any other purpose. Some of them may store data on servers outside India.

4.3 For Legal Reasons

We may disclose your information if required to do so by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.

4.4 Business Transfers

If Don't Cook Don't Clean is involved in a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.5 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of all data sent between the App, the Website and our servers (HTTPS)
• Private storage for documents and photos, opened only through short-lived secure links
• Passwords stored only as secure one-way hashes
• Secure data storage practices
• Restricted access to personal information within our team
• Regular review of our data handling practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• For clients: for the duration of your active inquiry or service relationship, and for a reasonable period afterward for record-keeping and potential future service requests
• For domestic helpers: for as long as you remain part of our active network, and for a reasonable period after deactivation for verification record purposes

If a helper's application is finally rejected, the identity documents they uploaded are deleted 90 days later. Attendance, bills, payment, salary and agreement records are kept for as long as Indian tax and accounting law requires.

If you wish to have your data deleted earlier, you may request it as described in Section 7.6.

7. Your Rights

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of the personal information we hold about you.

7.2 Right to Correction

You can request that we correct any inaccurate or incomplete personal information.

7.3 Right to Erasure

You can request that we delete your personal information, subject to any legal or legitimate business retention requirements.

7.4 Right to Withdraw Consent

You can withdraw your consent to our processing of your personal information at any time. Please note this may affect our ability to provide certain Services to you.

7.5 Right to Nominate

You can nominate another person to exercise your rights on your behalf in the event of your death or incapacity.

7.6 Deleting Your Account and Data

You can ask us to delete your App account and personal data at any time:

• In the App: open Profile (helpers) or Account (clients) and tap Delete my account, or
• On our website at dontcookdontclean.in/delete-account, or by emailing info@dontcookdontclean.in from, or mentioning, your registered mobile number

We confirm the request is really from you (we may call your registered number), then close your account and you are signed out. For 30 days after that you can ask us to restore it. After 30 days we permanently delete your personal data, including uploaded documents and photos, identity and bank details, addresses, and health, family and reference details. We keep only what the law requires us to keep: your name, mobile number and ID number together with your attendance, bill, payment, salary and agreement records. If you have an active service, we will talk to you about ending it first.

7.7 Right to Grievance Redressal

If you have concerns about how your personal information is being handled, you have the right to raise a grievance with us, as described in Section 11.

To exercise any of these rights, please contact us using the details provided in Section 12.

8. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data.

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us understand visitor behavior and improve our Website.

8.2 Types of Cookies We May Use

• Essential cookies: Required for basic Website functionality
• Analytics cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)
• Functional cookies: Remember your preferences for a better browsing experience

8.3 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

9. Children's Privacy

Our Services are intended for use by adults seeking domestic help services or adults seeking employment opportunities. We do not knowingly collect personal information from children under the age of 18 for employment or registration purposes. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

In cases where our Services involve childcare or babysitting arrangements, any information related to a child (such as age or care requirements) is provided by the parent or legal guardian and is used solely for the purpose of matching appropriate childcare support.

10. Third-Party Links

Our Website may contain links to third-party websites, such as our social media profiles (Facebook, Instagram) or, where applicable, payment gateways. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Grievance Redressal

If you have any concerns, questions, or complaints regarding this Privacy Policy or how your personal information is handled, you may contact our Grievance Officer using the details below. We will make reasonable efforts to acknowledge and address your concerns within a reasonable timeframe.

Grievance Officer Contact:
Email: info@dontcookdontclean.in
Phone: +91-88771-94682

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights regarding your personal information, please contact us:

Don't Cook Don't Clean (GSMA Technologies Private Limited)
Patna, Bihar, India
Phone / WhatsApp: +91-88771-94682
Email: info@dontcookdontclean.in

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updated version on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Continued use of our Website or Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

This Privacy Policy is intended to provide transparency about our data practices. It does not constitute legal advice. For specific legal concerns, please consult a qualified legal professional licensed to practice in India.